Where can I receive my order?

It can be sent to an address selected by you (Head or branch office, etc. - never a PO Box).

Can the delivery country be different from the purchase country?

Yes. But the delivery country must always be the same country in which you receive the invoice.

How long will my order take to arrive?

Delivery times depend on the type of delivery selected. EU deliveries take 3 to 5 working days, UK & Ireland deliveries, 5 to 7 working days and USA deliveries, between 10 and 14 working days.

How much do I pay for delivery service?

EU delivery – FREE.
UK & Ireland – 17.50 EUR.
USA  – 90.00 EUR.

Can I track my order?

Yes, in the "account" section in "my orders" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

What is the delivery process?

We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.